Executive, Site Operations (Jurong East) - #1113879

Work location: Jurong East

1. Ensure timely preparation of classes 

• Prepare course documents, assessment booklets and props. 

• Prepare laptop carts, room set up (furniture) according to the course.

• Prepare any special ad hoc requirements for specialised courses or corporate clients.

• Coordinate with Digital OE to ensure pre delivery tasks and classes are ready to start.

• Morning Gemba in the centre (assist trainers and trainees).

• Support coordination of late comer trainees with sales and fulfilment team.

• Handling of all offsite classes. 

• Prepare course materials, refreshment ordering and attendance list. 

• Prepare course documents and props.

• Liaise with courier for delivering and collecting of props, courseware and course documents
  

2. Ensure timely closure of classes

• Perform batching at end of each class for F2F classes.

• Preparation and printing of hardcopy certificates (selected courses).

• Marking of assessment paper with OMR machine and generate assessment results.

• Upload assessment results and update scores into system.

• Scan assessor evaluations via OMR.

• Submit details of F2F classes as requested by funding agency during audits.

• Liaise with external assessment centres for test results.

• Inventory Management (stationery, props, training equipment & bulk order hardcopy books).

• Maintain tidiness and cleanliness in assessment rooms, classrooms, Trainer’s room and storerooms.

• Assist Trainers and Trainees on-site

• Maintain good customer service relationships at all times

Requirements:

• Minimum Diploma holder. 

• At least 1 year of relevant work experience.

• Good complaint resolution skills will be an advantage.

• Good knowledge of supported courses will be an advantage.

• Good knowledge of training administration systems will be an advantage.

• Good knowledge of Power Apps, Power Automate will be an advantage