Customer Relations Officer (CRO - HDB BTO) - #1113557

The CRO’s duties and responsibilities shall include but not limited to:

• Attend to and resolve residents' feedback and complaints promptly.

• Arrange for site inspections.

• Draft and reply to residents' feedback/queries and message.

• Ensure proper documentation/recordings of defects, including both hardcopy/on-line submissions.

• Coordinate with site team and subcontractors to resolve issues.

• Manage all resident interactions professionally, ensuring excellent customer service.

• Any other duties as assigned from time to time.

Job Requirements:

• GCE “O” Level or Nitec Certificate with at least 5 subjects passed.

• Possess WSQ Certificate in Service Excellence (Level 1) Certification, or equivalent is an added advantage.

• At least 2 Year(s) of HDB working experience in the related field is required for this position.

• Independent and good team player.

• Ability to manage the public relations with residents effectively.

• Alternate Full Saturdays.