[Hospital]Operation Executive | 1-year contract] Up to 4.2k - #1113544

Description

Project Executive / Supervisor (Healthcare Sector)

Immediate - 1 Year (Extendable)

You will be responsible for overseeing a team of 70-80 ground staff in a healthcare setting, ensuring they deliver exceptional customer service to visitors

Job Responsibilities:

• Support in overseeing daily operations, including roster planning, manpower flow allocation, and staff performance appraisals.

• Manage escalation from team when required. 

• Monitor performance real-time and manage resources to meet service level agreements by conducting audits and performance reviews and providing training/orientation if required.

• Prepare and maintain statistics and reports.

• Share updates with the team and execute new workflows and improvement initiatives.

• Handle feedback from internal and external parties by conducting investigations and implementing service recovery measures.

• Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.

• Manage staffs’ employment records, health screening records, vaccination records, training records.

• In charge of manning contractual and billing matters (Timesheet verification).

• Point of contact for client. 

Requirements:

• Minimum 2 years of experience in a similar Project Executive or Operations role.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Familiarity with employment and contractual matters.

• Ability to analyze and provide insights into operational efficiency.

• Proficient in relevant software tools and applications.

This hiring is supported by NTUC's e2i