Bank Customer Service Officer (5.5 days / Front-line) - #1113516

Working hours: Based on branch opening hours

5.5 working days per week

Mon - Fri + Sat (Half-day)

Salary: Basic ($2,700 - $3,300) + Fixed allowance

Duration: 12 months contract

Responsibilities:

1) Attend to walk-in customers

2) Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

3) Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction

4) Prospect and introduce customers to the Bank’s products and services

5) Educate and migrate customers towards our digital platform

6) Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

7) Ability to understand issues and appropriately escalate to Management in a timely fashion

8) Ensure compliance with all regulatory requirements

9) Contributes to self and team effort by accomplishing related results

Requirements:

• Customer Oriented

• Able to cope with large crowd

• Individuals with customer service experience

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)