General Manager - #1113341

Core Responsibilities:

• Operational Leadership

Oversee daily operations across one or multiple outlets—ensuring SOP compliance, hygiene standards, facility maintenance, and staff performance.

• Strategic Business Management

Develop and execute growth strategies, manage profitability and P&L, budget forecasting, and cost control.

• Financial Oversight

Prepare financial reports, manage budgets, optimize pricing and inventory, and track sales performance and efficiency.

• People & Team Management

Recruit, train, and mentor staff such as salon/spa managers, therapists, and support teams. Coordinate scheduling and conduct performance evaluations.

• Customer & Brand Experience

Ensure high levels of client satisfaction, manage escalated issues, oversee loyalty programs, and maintain brand consistency across channels.

• Marketing & Promotions

Plan and execute marketing strategies, campaigns, promotions, social media presence, and partnerships.

• Reporting & Administrative

Generate operational reports (daily, weekly, monthly), provide administrative support, and ensure coordination between outlets and HQ.

Skills & Qualifications:

• Bachelor's degree in management, business, hospitality, engineering, or related disciplines expected

• Typically, 8–15+ years of senior management experience, depending on complexity of role

• Leadership, financial acumen, analytical thinking, strategic mindset, and strong communication skills are essential