Service Engineer - #1113336

Position Summary

Responsible to support the reporting Manager to plan and develop specific Dealer Support and Development Program to ensure Dealer service quality meets company standards to support business operations and new product launch.

Responsibilities:

1. Dealer Development 

• Support the reporting Manager to manage the dealer support and development activities such as plan & set up yearly development / enhancement program for specific dealers;

• Plan & execute trainings on new products to dealers; 

• Prepare and review training materials; 

• Plan and organize regional trainings to dealers base on training needs.

 2. Dealer Support 

• Support the reporting Manager to manage and oversee the services; 

• Collaborate with other teams such as Parts Sales & Machine Sale to provide technical support and conduct field visits for troubleshooting and resolve issues; 

• Gather feedbacks from both internal & external sources for product improvement;

• Manage Dealer portal to provide timely and accurate service information as Product Support Bulletin to share with dealers.

Requirements:

• Minimum Diploma Education Level

• Good Communication and Interpersonal skills

• Cross cultural sensitivity

• Willing to travel

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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