Senior Associate (Billing) - #1113207

Your Role:

Pre-billing preparation

o   Maintain and update billing calendar to ensure timely and accurate bill runs, factoring in billing cycle alignment.

o   Monitor customer move-in / move-out activities and ensure billing cycles are aligned to the standard billing cycle and ad hoc charges applied.

Biling execution

o   Perform end-to-end billing tasks, including invoice generation, validation, and exception handling according to the assigned billing cycle.

o   Ensure accuracy of billed amounts by validating usages, contracted rates, and customer master data.

o   Investigate and resolve discrepancies such as consumption mismatches or abnormal usage trends.

o   Perform monthly reconciliation of billed invoices against records to ensure alignment and data integrity.

Customer Service Support

o   Liaise with internal teams (Customer Experience, Key Account Managers, Credit Control, IT) and external stakeholders (customers) to investigate and resolve billing-related issues in a timely and professional manner.

o   Provide prompt support to the Customer Experience team by offering clear and accurate responses to billing-related queries and exceptions.

o   Manage billing disputes by identifying root causes, recommending feasible solutions, and collaborating with Sales, Customer Experience, and customers to ensure issues are resolved amicably.

o   Undertake any additional responsibilities or assignments as delegated by the supervisor, supporting overall operational and service excellence.

Problem solving / System migration and enhancement

o   Collaborate with IT to troubleshoot and resolve technical errors related to billing processes.

o   Perform User Acceptance Testing (UAT) to ensure billing functions are stable, accurate, and aligned with business needs.

o   Identify process gaps, inefficiencies, or recurring issues, and recommend practical solutions or automation opportunities to improve billing accuracy and operational effectiveness.

Audit Support and Internal Support

o   Prepare and compile required documentation to support internal and external audit exercises, ensuring traceability, accuracy, and timely submission.

Your Profile:

·       Diploma or Degree holder in Business / Commerce, Finance.

·       Minimum of 2-years of relevant working experience.

·       Hands-on experience in end-to-end billing processes, including bill generation, reconciliation, billing error handling.

·       Experience working with customer service team to resolve customer billing enquiries and disputes, with a strong focus on service level adherence and issue resolution.

·       Exposure to billing systems, user acceptance testing (UAT), and system migration projects. Ability to identify process gaps and support implementation of automation and system enhancements.

·       Proven ability to liaise with internal departments (e.g., Finance, Sales, IT) and external stakeholders to coordinate billing-related matters and ensure alignment across functions.

·       Experience in analyzing billing anomalies and proposing effective solutions to complex billing scenarios.