Care Coordinator/Case Management (East, Eldercare) #HRY - #1113056

Job Responsibilities:

1) To act as a local, accessible point of contact in agreed areas (east region):

• Build individual, family and community capacity and resilience through providing advice, information, connections and practical short-term support to anyone in the local community; and

• Build long-term relationships with between 40 to 60 individuals along with their families and carers to further their emotional growth.

2) To build strong partnerships with communities, agencies and services (including multi-disciplinary teams) to develop and increase their capacity to meet people’s needs and those of their families and caregivers.

Connecting people (60%)

• To build and maintain effective working relationships with individuals, families and communities in a local area to explore not only what that good life look like but how to make it happen through developing local solutions to meet their goals.

• To exercise appropriate judgement and tact to provide just enough support to individuals and their families

• To promote opportunities for involvement, participation and contribution of individuals in a variety of ways.

• To support access to accurate, timely and relevant information and assist individuals, families and communities to access information through a variety of means.

• To promote self-advocacy and provide advocacy support, as required.

• To build and maintain effective partnerships with a wide range of colleagues and partners contributing to effective practice. 

Community development and capacity building (15%)

•  To actively develop partnerships with individuals, families, local organizations in the community and the broader community to promote more opportunities for contribution and build a more inclusive community.

• To develop and maintain a clear understanding of local community strengths, resources, connections, gaps and opportunities.

  Administration and information management (10%)

• Organize and contribute administrative records in line with the policies and for the effective operation of the programme and team

• Ensure proper records are maintained for all introductions in the local area

• Provide any information and data for programme’s reporting purposes Ensure the principles and practice of local area coordination are understood and communicated appropriately to individuals, families, communities, colleagues and partners

• Prepare appropriate reports and monitoring data to support programme evaluation, and to present information and provide advice within own area of expertise to support and influence decision making 

Professional development and supervision (15%)

•  Undertake training and development related to the position

• Participate effectively in supervision, performance and development process and reviews, team meetings, working groups and other meetings as required, with a view to ensuring personal and organizational continuous improvement

• Pursue development opportunities as agreed with the supervisor, and utilize the learning from these opportunities in practice Participate in the training of new employees, colleagues, and partner agencies where required to support the development of local area coordination

Job Requirements:

• Degree in any related disciplines, preferably healthcare or social work related.

• A minimum of 5 years' experience in healthcare, social services, or community services. Case Management experience is a preferred but not essential.

• Experience in positively engaging with individuals and families from diverse backgrounds and with differing needs and abilities, while maintaining a non-judgmental, person-focused approach.

• Knowledge of policies across health and social care services for people of all ages

• Excellent communication and negotiation skills to build and nurture trusting relationships and partnerships with a range of people and organizations at a personal, service and community level

• Experience of setting goals, managing own work and competing priorities, using initiative and exercising judgment

Interested applicants, please email your updated CV to [email protected] for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company EA license No.: Recruit Express Pte Ltd (99C4599)