Customer Service Officer - #1113042

Job Summary

• To perform all routine and administrative duties, including attending to phone calls and queries from the public pertaining to dormitory booking.

• To be responsible for all incoming and outgoing mail. A register for outgoing mail shall be maintained.

Responsibilities

• To take full responsibility for issue of Cash Sales Invoice.

• To take charge of monies pertaining to all types of cash sales

• To attend to phone calls and attend to all walk-in queries pertaining to booking of dormitory units.

• Perform all kinds of routine administrative and filing duties and to maintain adequate stock of office stationery.

• To assist Dormitory Manager and Operations Manager in routine matters.

• Prepare purchase requisition for Dormitory Manager’s approval.

• To be overall responsible for all incoming and outgoing mail. To maintain a register of outgoing mail.

• Update client list whenever existing clients move out or new clients move in.

• To collect payments for all forms of cash sales (e.g. repairs, fines, parking, etc) and issue Cash Sales Invoice. All cash collected shall be banked in expeditiously.

• To take charge of processing and documentation of workers moving into the dormitory.

• To obtain documents of workers at least 1 week in advance and issue access passes, provided that all documents are properly verified.

• To keep updated records of all workers in the dormitory, according to their units, companies and nationalities.

• To ensure that records of workers moving out of the dormitory and proceeding on home leave or returning from leave are properly updated.

• To maintain a record of defective or lost access passes and collect payments for replacement passes, where applicable.

• To monitor work permit expiry dates and ensure that clients submit details of renewed work permits from time to time.

• To attend to request from government departments pertaining to workers residing in the dormitory

• To perform any other duties as assigned by management when and as deemed necessary.

Requirements

• GCE ‘N’ Level or ‘O’ Level

• Minimum 1 year experience in customer service

• Knowledge of Microsoft Word & Excel

• Able to start short-notice/immediate

• Able to converse with Mandarin speaking customers

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."