L2 Support Engineer (MacOS) - #1112949

Responsibilities:

• Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA

• Maintain and monitor internet connectivity on performance related issues

• Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts

• Maintain and update asset inventory listing

• Handle tech refresh for computer assets

• Liaise with vendors related to IT assets

• Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment

• Involve in office build projects that include office expansion and relocation tasks

• Provide timely and progressive update to users on incident/request

• Update new contents into Grab WIki (Confluence) for proper documentation

• Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshooting

Requirements:

• Bachelor Degree or equivalent in Computer Science or related field

• Minimum of 5 years of IT experience

• Familiar with Mac OS and Windows support that includes installation, configuration and troubleshooting of OS related issues

• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory

• Apple hardware breakfix skillset

• Experience in handling Jumpcloud, Gsuites, Workato, remedy force & zoom.

• Experience on hardware and peripherals troubleshooting.

• Knowledge on networking that includes connectivity and latency check.

• Familiar with cloud technologies AWS & Azure

Location: 3 Mediaclose, Singapore