Customer Service Executive - #1112626

Mission of the Position 

The primary mission for the Customer Service Executive is to actively support and contribute to the overall success of the Ossia centre under their purview. Working directly with the Centre Manager, the Customer Service Executive plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres. 

The Customer Service Executive drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. 

Key Responsibilities 

1. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality. 

2. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets 

3. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score. 

4. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score. 

5. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach. 

6. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives. 

7. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans. 

8. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management. 

Perks and Packages:

• Gross Salary of $2,500

• Medical and Insurance Coverage

• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves

• In-House Learning, Development, and Training are provided

• Professional Career Development Opportunities

• Complimentary Music Lessons

• Vibrant and Supportive Company Culture

• Work Equipment including IT Devices is provided