Enrichment Programme Coordinator - #1112390

We are expanding! (+2 more openings!)

Join PlayFACTO School as an Enrichment Programme Coordinator, where you’ll play a crucial role in ensuring seamless communication and support for our parents, customers & students. If you have a passion for delivering excellent service and possess strong organisational skills, we’d love to hear from you!

Job Description:

• Attend to all customer enquiries with professionalism and efficiency

• Promptly disseminate accurate information regarding our programmes and services

• Disseminate information promptly to internal stakeholders to ensure smooth operations

• Develop a strong understanding of our offerings to provide clear and helpful guidance

• Support administrative tasks and ensure smooth operations within the department and centre

• Manage payment collection, invoicing, and fee tracking for enrichment programmes

• Maintain accurate records of student enrolment, payments, and outstanding fees

• Organise logistics for local and national competitions with the internal department

• Uphold a high standard of customer satisfaction through excellent communication and service

Job Requirements:

• Able to commit on weekends (5 day work week)

• Proficient in spoken and written English and Mandarin (required to liaise with Chinese Enrichment stakeholders and parents)

• Enjoy working with children and in a child-focused environment

• Prior experience in customer service or administration is preferred

• Strong organisational and administrative skills, with attention to detail

• Able to multitask and prioritise effectively in a fast-paced setting

• Proactive, dependable, and confident in handling parent interactions and resolving issues

If you have what it takes to excel in this role, we’d love for you to be part of our team!