Customer Service Officer (Call Centre I Bank I Up to 3K) - #1112284

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Customer Service Officer to join their team

MNC|Bank

The Job

We're hiring customer-focused individuals to join our client's Contact Center team. If you enjoy helping people, solving problems, and working in a fast-paced environment, this role is a great fit.

• Answer calls from the public and provide first-call resolution for queries and issues.
• Work closely with support and product teams to resolve requests quickly.
• Make outbound calls to users who request callbacks.
• Handle emails and chatbot responses as assigned.
• Ensure all incidents are properly documented, tracked, and followed up.

The Talent

• No experience required
• Prior experience in call centres or customer service is highly preferred
• Comfortable to be in a call centre role
• Committed and focused
• Strong communication skills
• Adaptable and a fast learner
• Strong customer centricity
• Willing to work in shifts, on weekends and PHs

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: CSO
• Only shortlisted candidates will be contacted

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923