IT Executive (Desktop Support) - #1112146

Job Description

• Provide IT support for desktop/mobile/tablet users to resolve issues reported.

• Provide assistance and support to troubleshoot IT related problems including Email, user accounts, Printer-Scanner, Mobile device, App installation and other related support.

• Undertake routine preventive measures and installation of software on company devices.

• Liaise with IT vendors to ensure timely and quality service delivery based on agreements.

• Provide day-to-day IT product support operations by timely responding to user queries by telephone/email/text.

• Perform data configuration role for setup of company product for new/current project sites.

• User training and IT documentation.

• Perform ad-hoc duties related to IT Support when assigned by the reporting manager.

Requirement

• 2 years in IT support to end users on desktop/laptops on Windows, mobile devices on Android/iOS

• Experience with support on MS office, Outlook, mobile applications etc