Corporate Account Executive (Client Management) - #1112085

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

What you'll do

• Serve as the main liaison for assigned client accounts, fostering long-term, trusted relationships with key stakeholders

• Coordinate the timely and successful delivery of solutions in alignment with client objectives and internal capabilities

• Identify and pursue cross-sell and upsell opportunities to maximize account value and drive business growth

• Track, forecast, and analyze key account metrics to guide strategy and performance improvements

• Provide clear, consistent communication of project status, risks, and updates to both internal and external stakeholders

• Continuously seek opportunities to enhance client experience and improve account management processes

• Proactively identify client needs and offer tailored recommendations to meet evolving business goals

What we seek

• Diploma or higher in Business Administration or a related field

• Proven experience in Sales, Account Management, or a similar client-facing role

• Strong analytical skills and proficiency with data reporting tools (e.g., Excel, CRM platforms)

• Excellent organizational skills, with a meticulous attention to detail and a process-oriented mindset

• Ability to manage multiple client accounts effectively while maintaining high service standards

• Strong interpersonal and communication skills, with the ability to explain complex ideas clearly and concisely