Freelance Customer Service Officer - #1112063

Tuition Centre in Bishan is looking for a freelance Customer Service Officer for Tue, Thu, Fri. (1-9pm)

Key Responsibilities:

Customer Service:

- Greet and assist walk-in clients and respond to whatsapp inquiries.

- Provide accurate information about courses, schedules, fees, and registration processes.

- Handle feedback, complaints, or service issues in a professional and timely manner.

- Maintain student records, update enrolments, and manage systems.

- Support day-to-day administrative operations of the centre.

Sales & Marketing:

- Understand the full range of courses offered and confidently promote them to prospective clients.

- Conduct follow-ups with leads and existing clients to encourage sign-ups and re-enrolments.

Requirements:

- 1-2 years of customer service and/or sales experience (preferably in the education industry).

- Excellent communication and interpersonal skills.

- Confident, presentable, and customer-oriented with a positive attitude.

- Fluent in English

- Proficient in MS Office.

*Training will be provided.