Accounts Receivable & Collections Executive - #1112060

(Training & Education Industry)

Position Overview
We are seeking a proactive and assertive Accounts Receivable & Collections Executive to manage client billing, payment follow-ups, and credit control for our training programmes. This role is critical in ensuring timely collection of training fees while maintaining strong, professional relationships with corporate and individual clients.
This is not a back-office accounting role — the successful candidate must be comfortable engaging with clients directly, chasing overdue payments, and ensuring that all course fees are collected before training commencement.

Key Responsibilities

1. Billing & Invoicing
- Issue tax invoices promptly upon course registration.
- Ensure invoices reflect accurate course details, payment terms, and deadlines.
- Maintain proper documentation and filing of invoices, receipts, and credit notes.

2. Payment Collection & Follow-Up
- Implement and execute the company’s payment collection SOP.
- Send payment reminders (14, 7, 3, 1 day before course).
- Conduct follow-up phone calls to clients to confirm payment dates.
- Cancel unpaid registrations and issue credit notes in accordance with policy.

3. Accounts Receivable Management
- Track outstanding invoices using accounting system/Excel trackers.
- Ensure accurate reconciliation of payments against invoices.
- Escalate long-outstanding accounts to management for legal/collection action.

4. Client Engagement
- Communicate with corporate finance departments and individual clients to resolve billing/payment queries.
- Maintain professionalism and assertiveness in all payment-related communication.
- Balance firmness in collection with maintaining a positive client relationship.

5. Reporting & Compliance
- Prepare weekly AR aging reports for management review.
- Monitor KPIs such as Days Sales Outstanding (DSO), collection rates, and overdue invoices.
- Ensure compliance with internal financial policies and external audit requirements.

Key Performance Indicators (KPIs)
95%+ course fees collected before course commencement.
- Average Days Outstanding (DSO): < 15 days.
- Overdue invoices (>30 days): < 5% of total.
- Collection follow-up compliance: 100% according to SOP timeline.
- Client satisfaction: No more than 2 formal complaints per year about billing/collections.

Qualifications & Experience
- Diploma/Degree in Business Administration, Finance, or Accounting preferred.
- Minimum 2 years of experience in accounts receivable, billing, or credit control,- Preferably in training, education, or service industries.
- Experience handling corporate finance/procurement departments is an advantage.
- Strong working knowledge of invoicing systems (QuickBooks, Xero, etc.) and MS Excel.

Skills & Attributes
- Excellent verbal and written communication skills (English essential).
- Confident in phone conversations; able to push for payment firmly and professionally.
- Highly organised, detail-oriented, and disciplined in following SOPs.
- Thick-skinned and resilient — able to chase payments without discomfort.
- Professional, ethical, and client-oriented mindset.
- Ability to work independently while being accountable to the finance team.