Executive, Sales Support Admin (1-year contract) - #1112048

• Coordinate and facilitate the follow up of the collection of remaining payments for the different modules from registrations through various channels, including online payments, bank transfers and QR codes.

• Manage SkillsFuture claim process, including assisting trainees with submissions, verifying eligibility.

• Communicate with trainees pertaining to payment instructions, payment timelines, and any queries related to payment processing.

• High utilization MS Office, especially Excel to accurately record and track payment transactions and communication updates, ensuring data integrity and compliance with financial policies.

• Prepare regular reports summarizing payment status, outstanding balances, and any discrepancies for review by the management team.

• Work closely with the different stakeholders to reconcile payment records and resolve any discrepancies or issues in a timely manner.

• Provide administrative support to the department, including organizing documents, responding to emails, and assisting with other tasks as needed.

Systems Proficiency:

• TMS (Training Management System): Proficient usage of the Training Management System to manage class registrations, attendance records, and class schedules.

• Tableau: Ability to utilize Tableau for data visualization and analysis to aid in decision-making processes.

• MS Office: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for documentation, data manipulation, and presentation purposes.

• Power Automate: Skill in using Power Automate for workflow automation and process streamlining.

• Flowchart: Capability to create and interpret flowcharts for process documentation and improvement.

Attributes:

• Excellent command of English with clear and precise communication skills.

• Analytical and process-driven mindset to identify and enhance operational efficiencies.

• Customer-oriented approach, ensuring clients' needs are met and exceeded.

• Meticulous attention to detail for accurate record-keeping and documentation.

• Self-motivated and proactive personality, capable of driving projects independently.

• Strong team player, collaborating effectively within the Business Fulfillment Team.

• Adaptability to potential changes in job scope as determined by the company's requirements.

Qualifications and Experience:

• Diploma or Degree in a relevant discipline.

• Prior experience in administrative support, customer service, or sales coordination roles is preferred.

• Familiarity with training management systems, data analysis tools, and workflow automation platforms is advantageous.

• Strong proficiency in using Microsoft Office applications for documentation and data management.