VVIP Patient Relations Coordinator (Medical Concierge) - #1112042

Job Details:

Working Hours: Monday to Friday, 8:30 AM – 6:00 PM
Location: West
Duration: Full Time

Overview:

In this role, you will manage and coordinate the healthcare journey of VVIPs, VIPs, CIPs from both local and international backgrounds. This position plays a critical role in delivering a seamless, personalized, and exceptional care experience across all touchpoints.

Key Responsibilities:

• Serve as the main point of contact for VVIP, VIP, and CIP patients, delivering personalized, end-to-end concierge-level support throughout their healthcare journey.

• Coordinate and oversee all aspects of patient care, including medical appointments, procedures, hospital admissions, and follow-up visits, in close collaboration with clinical and administrative teams.

• Anticipate individual patient needs and preferences proactively, ensuring an exceptional standard of care and service delivery at all times.

• Manage all logistical arrangements such as scheduling, transportation, required documentation, and real-time communication with patients or their representatives.

• Maintain strict confidentiality and handle all sensitive information with the highest level of professionalism and discretion.

• Respond promptly and professionally to email and phone inquiries, including handling referrals from General Practitioners (GPs).

• Guide patients through financial aspects of care, including treatment cost estimates, billing, insurance processes, and payment coordination.

• Keep referring GPs informed of their patients’ treatment progress, outcomes, and the range of services provided.

Job Requirements

• Min Diploma in Hospitality, Healthcare Administration, Business, or a related discipline.

• Be adaptable to working non-standard hours (after-hours, weekends) based on client needs.

• Minimum 5 - 10years of experience in client-facing roles, ideally in healthcare, aviation, luxury hospitality, or executive services.

• Experienced working with VIP/high net worth clients.

• Excellent interpersonal, verbal and written communication skills in English; proficiency in additional languages is an advantage

• Strong writing skills with the ability to draft professional emails, client updates, and service communications clearly and effectively.

• Strong emotional intelligence with the ability to handle high-pressure and sensitive situations gracefully.

• Comfortable working with international clients from diverse backgrounds.

• Proficient in multitasking.

Simply click apply with your updated resume today!

We regret to inform that only shortlisted candidates will be notified!

Thank you!

Ng Shirlyleen (R1769974)
RecruitFirst Pte Ltd (E.A.13C6342)