L2 Application Support - #1111810

Job Description:

We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

- Knowing and understanding the issue,

- Investigate and perform analysis to determine root cause(s),

- Provide corrective and preventive solution,

- If required, escalate case to L3 or technical support for further investigations,

- Ensure successful and timely completion of application batch jobs,

- Propose improvements to address recurring issues and

- Close monitoring gaps.

• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,

• Identify opportunities for automation to minimize manual task and

• Provides 24 X 7 rotating 12 hours shift support

Requirements:

• Strong problem investigation and solving skills,

• Has an analytical mindset and able to understand business and functional concepts,

• Proactive and self-driven and able to work under pressure with a high sense of urgency,

• Basic knowledge of Java programming and has some hands-on coding experience,

• Possess SQL knowledge and able to construct basic SQL queries,

• Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,

• Ability to work effectively both independently & within a team,

• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),

• Experience with writing scripts for automation will be an advantage and

• Experience working with IT ticketing systems will be an advantage.

Qualifications:

- Minimum Diploma in IT related discipline

- 1 year or more working experience in IT industry

Renee Feng

License No: 11C5502

EAP No. R23111942