Field Service Representative - #1111627

Field Service Representative :

As a Field Service Representative, you will perform maintenance and repairs on all simulation systems and their components for small- to medium-sized projects. In addition, managing the warehouse, coordinating material procurement, and generating accompanying documents for reporting purposes.

Tasks:

• Maintenance and repair of complex simulation systems

• Troubleshooting and fault rectification (electrical/mechanical) on complex systems at the customer's site

• Repair of defective assemblies

• Provision of services for PCs, networks, projectors, electrical systems, air cooling systems, and vehicle-specific operating components of the simulated device.

• Documentation of services performed and creation of error logs

• Planning and managing subcontractors to ensure maintenance and repairs are carried out on time and within budget.

• Advising customers on system-related questions and maintenance/further development recommendations.

• Support the In-Service-Support (ISS) manager in preparing ISS contracts.

• Preparing and implementing customer training courses on operating and maintaining/servicing the system.

Requirements:

Professional requirements:
Mandatory

• Attained Diploma or Higher ITEC qualification in an engineering field.

• Good English skills (written and spoken).  

• Good knowledge of computer hardware and basic software skills (e.g., Windows, Linux, and network administration)

• Experience in handling technical system documentation and electrical test equipment.

• Possesses good technical understanding of mechanical and electrical systems.  

• Experience in maintenance or system integration in a similar industry

Optional

• Trained electrician with authorization to work on electrical systems up to 400 V AC in accordance with applicable laws is preferred.

• At least 3 years of working experience is desirable

Personal Requirements:

• Ability to obtain the necessary security clearances for access to MINDEF classified information.

• High level of intercultural competence and willingness to work in an international environment.

• Ability to work independently and take the initiative, as well as a service-oriented approach.

• Team-oriented work style

• Confident manner

• Willingness to travel worldwide.