Service Manager - #1111619

Client: A global leader in the development of high vacuum solutions that are essential for the production of semiconductors, displays, and digital technologies.

Service centers/operations supply both OEM and end user customers in all relevant markets with original spare parts, valve repair, field service and technical support as well as training (in-house or at customer’s site)

Role: The Head of the SG and MY Service Centers is responsible for the execution of the Service Center Strategy as well as for Business Development in close cooperation with the regional Sales Organizations and the Business Unit.

Location: Ang Mo Kio
Salary: $7000 - $7500 + Travel Allowance
Working Hours: Mon – Fri 08:30am to 17:30pm

Role Description:

Service

• implement best practices in materials, logistics, response, support and delivery time at competitive cost and best possible pricing

• strengthen operative service processes

• enhance operative service capabilities

• optimize organizational structure

• Refine and implement service center standards and enhance skills for all service employees

• establish training program for Asia service personnel

• install service training hub either in SG or MY

Operational Readiness

• monitor and balance operational capabilities of the service centers in SG and MY, run service centers in line with demand and growth and ensures readiness

Service Network

• enhance service capabilities in field service, in particular field support when it comes to quality interventions or retrofit projects

Service Performance

• implement Key Performance Indicators

Service Process/IT

• take on duty and role of service center representative for company's internal IT-project UNITIY (new ERP system)

• main contact for company's IT during project

• definition of service center operations processes

• run function and integration tests

• exchange information with world-wide service centers

• support international roll-out

Requirements:

• Customer, business- and result-oriented

• Degree or equivalent experience in mechanical engineering or a related field additional studies in business administration and management

• Proven success records in service management and service development

• Fluent in English and Chinese to liaise with Mandarin speaking clients

• Beneficial: knowledge and experience in vacuum and coating technology

• Experience in managing a team of repair and service technicians/engineers in service organizations in SG and/or MY

• Demonstrated leadership in driving enhancement in the field of operational excellence

• Experience in strategy implementation and execution as well as service business development

• 10% International travel required