Leads Engagement Specialist - #1111508

Join the Winning Award Brand!

As an Automotive Leads Engagement Specialist, you will be the primary point of contact for customers seeking assistance with automotive-related issues, including scheduling appointments, changing appointments, and other duties. You will provide a high level of customer satisfaction in all interactions.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries related to automotive products and services via phone, email, and WhatsApp.

• Information Provision: Offer accurate information on BYD vehicles and service procedures.

• Appointment Scheduling: Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process.

• Record Keeping: Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system.

• Product Knowledge: Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.

• Escalation: Identify and escalate complex or unresolved issues to senior support as needed.

• Feedback Collection: Gather and document customer feedback to help improve automotive services and address recurring issues.

• Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolution of their concerns.

Required Skills:

• Automotive Knowledge: Strong understanding of automotive systems.

• Communication: Excellent verbal and written communication skills to clearly convey information and support.

• Customer Focus: Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.

• Problem-Solving: Strong analytical skills to diagnose and address complex automotive issues.

• Attention to Detail: High level of accuracy in documenting customer interactions and issues.

Qualifications:

• Education: High school diploma or equivalent; additional coursework or certification in automotive technology or a related field is preferred.

• Experience: Previous experience in automotive customer service, technical support, or a related role is highly desirable.

• Certifications: Relevant certifications such as ASE (Automotive Service Excellence) are a plus.

Work Environment:

• This role may involve working in an office environment, remotely, or a combination of both, depending on company policies.