Ops & Sustainability Executive - #1111308

DUTIES & RESPONSIBILITIES

The key responsibilities include:

• Lead drive awareness campaigns for green initiatives, environmental and water management programmes;

• Develop and manage Reduce, Reuse and Recycle strategies and program with tenant’s participation that are aligned with the corporate policy targets;

• Maintain the efficient operations of all plants, equipment and systems within the building to ensure the operations are in safe and efficient manner;

• Formulate and implement sustainability management plan in line with BCA’s Green Mark and LEEDS certification requirements;

• Work closely with consultants to ensure compliance for Green Mark verifications and re-certification;

• Lead the interface with government agencies, Owner, Tenants, Building Occupants and visitors on sustainability matters;

• Organize regular meetings for Green Committee to share data and best practises, implement new initiatives and organise green activities;

• Analysis of utilities consumption (Electricity, Water & Chilled Water) and take appropriate actions to minimise wastage and maximise efficiency;

• Procurement of Electricity from Energy Market;

• Responsible for the overall day to day maintenance and operations of M&E Systems in the building including ACMV, Plumbing, Sanitary and Gas, Water Features, BMS System and taking charge of the appointed technical Services vendors;

• Monitor and maintain the efficient operations of the M&E systems to ensure the operations are in safe and efficient manner and ensure that they are operating as per design intent;

• Develop and monitor preventive maintenance plan for the M&E system;

• Plan and execute all procurement activities for the maintenance services of the M&E system;

• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards;

• Carry out ad-hoc project works to enhance the M&E and Sustainability system including putting up Expense Approval and Proposal Paper for approval;

• Forecast, plan and prepare annual marketing budget and monitor expenditure within the approved budget;

• Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/suppliers;

• Ensure all systems operate in accordance to the system design and operation intent;

• Review and approve tenant fit-out application;

• Member of CERT Team – Site Management Controller;

• Member of the Green Steering Committee and Chairman of the Green Working Committee including Tenant Sub-Committee;

• Prepare and Submit Monthly Report;

• Manage the delivery of excellent customer services consistent with the company’s service standards and brand attributes.

Tenancy Management

• Help coordinate tenant move-ins and move-outs.

• Build positive relationships with co-workers, clients and tenants.

• Respond to tenant needs and maintain positive relationships and high retention levels with all tenants.

• Liaise with tenants on repairs and maintenance works

Energy Management

• To monitor utilities consumption and take corrective measure if necessary for any irregularities.

• To review and recommend for approval cost-saving or cost-effective measures to reduce consumption.

Emergency Situation

• To lay down procedures and contract numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.

• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and complete reports, including monthly performance reports and variance reports for review by senior management

• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.

• Respond to problems and concerns and ensures compliance with rules and regulations

ACCOUNTABILITIES

• Successful completion of scheduled activities. Deal with complaints diligently and tactfully. Ensure that a high level of professionalism and customer service is maintained at all times.

Key Competencies & Performance Measures:

• Ability to work under pressure and meet set timelines;

• Proactive and solution oriented, friendly with assertive and personable nature;

• Meticulous, independent, hardworking and willing to learn;

• Manage the service delivery as per agreed SLA;

• Manage reporting requirements appropriate for the client;

• Contribute to achieving financial and other targets established;

• Achieve KPI and SLA targets;

• Meet Standards and audit requirements.

Required Qualifications & Experience

• Degree in Estate Management/ Building Services/ Mechanical/ Electrical Engineering or its equivalent with at least 5 years of experience; or

• Diploma in Building Services/ Real Estate or its equivalent with at least 5 years of experience;

• Relevant experience in managing commercial buildings or mixed developments;

• Knowledge of operations, maintenance and related local ordinances for Green Building Operation;

• Good interpersonal skills with team player qualities to manage both internal and external stakeholders;

• Proven organization, problem solving and communication (verbal and written) skills;

• Professional certification in sustainability and energy audit;

• Green Mark Facilities Manager (GMFM)

• Experience in Green Mark & LEEDS certification