Senior Warehouse Supervisor / Operations Supervisor ( B2B & B2C) - #1110645

Job Description – Senior Operations Supervisor/Executive (B2B & B2C Fulfilment)

Location: Singapore
Reporting to: Director

About the Role

We are looking for an experienced Senior Operations Supervisor/Assitant Warehouse Manager to oversee both B2B and B2C fulfilment operations in our warehouse. This person must be hands-on, well-versed in warehouse systems, and able to coordinate bulk orders for retailers while also managing e-commerce fulfilment for consumers. The ideal candidate is a problem-solver who can handle inventory, staff, and customer issues independently while driving efficiency and cost savings.

Key Responsibilities

• Oversee daily B2B and B2C fulfilment ( Marketplace orders)

• Ensure accurate picking, packing, and dispatch for both bulk and single-item orders.

• Use Warehouse Management System (WMS) to manage inventory, order tracking, stock accuracy and monitor performace

• Coordinate with 3PLs/courier partners for timely deliveries.

• Resolve inventory discrepancies quickly by investigating both system and physical stock.

• Provide solutions for order shortages, delays, or customer complaints.

• Maintain proper records for stock movements, returns, and adjustments.

• Ensure safety within the warehouse by enforcing safety procedures at all times.

• Train staff in safe forklift operations, proper lifting, and warehouse housekeeping.

• Conduct regular safety checks and ensure compliance with company and legal standards.

• Investigate incidents, take corrective action, and implement preventive measures.

• Lead by example in following safety rules and SOPs strictly.

• Act as the bridge between warehouse and customer service teams.

• Communicate directly with customers (B2B & B2C) to provide updates or resolve order issues.

• Ensure high service standards and build good relationships with customers.

• Supervise forklift drivers, storemen, pickers, and packers.

• Delegate tasks daily and ensure accountability.

• Train staff on fulfilment processes, safety, and SOP compliance.

• Motivate staff across different age groups to work as one team.

• Monitor and manage overtime records for warehouse staff.

• Allocate manpower effectively to balance workloads between B2B and B2C.

• Propose and implement new processes to improve fulfilment speed, accuracy, and reduce cost.

Requirements

• 3–5 years of experience in warehouse/logistics operations/customer service, with exposure to both B2B and B2C fulfilment.

• Strong knowledge of warehouse systems and order management systems (WMS, ERP, or marketplace dashboards).

• Proven ability to solve inventory and operational problems independently.

• Able to communicate effectively with staff and customers.

• Hands-on, safety-conscious, and strict with SOP enforcement.

• Cost-conscious, proactive, and driven to improve efficiency.

What We Offer

• 13 mth bonus

• Performance Incentives

• Office only 5mins away from Tuas MRT