Assistant Manager, Membership Operations - #1110642

Job Summary:

The Assistant Manager, Membership Operations is responsible for driving membership retention and growth, developing and streamlining processes, overseeing the execution of membership-related projects and campaigns, enhancing member experiences and offerings, and managing the Membership Operations and Administration budget.

Job Responsibilities:

• Lead and motivate the Membership Operations team.

• Oversee membership drives and ensure the effective and efficient review and development of end-to-end membership operational processes.

• Spearhead membership initiatives to enhance membership management systems and streamline workflows, ensuring outstanding membership services delivery and exceptional customer’s experiences.

• Work collaboratively with colleagues to enhance the Customer Relationship Management (CRM) system, enabling the collection and generation of valuable data that provides insights to boost membership retention and foster growth.

• Develop reports and dashboards to track membership performance, define and implement key membership data processes, ensuring accurate capture and updates.

• Improve member’s onboarding and renewal procedures.

• Provide timely, professional administrative support for stakeholder engagement.

• Ensure membership processes comply with data protection laws.

• Oversee the HomeTeamNS Loyalty Rewards programme, including coordinating with tenants and partners on mobile receipt scanning for Rewards+ (HPoints) issuance, and managing the entire end-to-end process.

Job Requirements:

• Proven successful track record in driving membership services and build successful loyalty programmes from large membership base.

• Good business and administration sense and the ability to work on sales targets assigned

• Good organizational, project and time management skills

• Proven project management experience will be an advantage

• Ability to thrive under work pressure, has a sharp eye for details and is extremely meticulous

• Good problem-solving skills to overcome difficulties to programme or project execution

• Able to think fast and be decisive.  Skilled at multi-tasking and well organized

• Possess excellent customer service

• Excellent communications skills – both written and spoken

• Strong Microsoft excel spreadsheet, word document and power-point proficiency and skills