Executive / Senior Executive, Sales Support (Ocean Carrier) - #1110617

About the Role

• Assist with tender management and agreements for Key account customers (BCO).

• Ensure consistent service performance levels and strive for improvements when interacting with customers.

• Able to leverage on the ONE internal system (ONEFORCE) for continuous improvement of service level.

• Be proactive in coordinating communications with overseas account managers for actions in resolving issues.

• Ensure timely and accurate updates of all the filing rates and contractual terms in the system for non-Tender, existing contracts and expiring rates.

• Able to translate customer enquiries into booking data using the internal system.

• Participate to drive digital adoption and deflection for organizational efficiency.

• Able to analyze Sales KPI / KAR performance using the internal system.

• Assist in any other ad-hoc assignments when required.

What we're looking for

• Candidates must possess at least a Diploma / Degree in Shipping-related disciplines.

• Minimum 2 years of container shipping operation working experience in a similar field is preferred.

• Proficient in MS Office skills such as Excel, Word, and PowerPoint applications.

• Possess interpersonal skills with a high level of integrity and professionalism.

• Possess strong negotiation and analytical skills.

• A team player who can work independently.

• Self-motivated individual who is result-oriented and resilient in a fast-paced environment.
  

*Only shortlisted candidates will be notified.

About Us

Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future. We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts accreditation.