Deployment Manager - Kiosk/ATM - #1110563

We are partnering with a leading organisation to hire an experienced Deployment Manager to manage the end-to-end performance of a widespread network of self-service kiosks/POS network across Singapore.

This is a key leadership role responsible for ensuring smooth operations, enhancing service delivery, and driving cost and process efficiencies – all while maintaining a strong customer experience.

The ideal candidate will bring deep expertise in field operations (kiosks, POS, ATMs), vendor management, and process optimisation, with a solid track record in leading distributed service networks at scale.

Key Responsibilities

1. Kiosk/POS Operations Management

• Oversee the nationwide network of self-service kiosks, ensuring uptime, reliability, and high transactional success.

• Implement proactive maintenance schedules to minimise downtime.

• Lead field service teams and third-party vendors to ensure timely issue resolution.

• Monitor real-time performance metrics and implement corrective actions as needed.

2. Facilities & Office Services

• Ensure smooth operations of all facilities, including maintenance, cleaning, and security.

• Manage workplace infrastructure, space planning, and services.

• Optimise related operational costs such as utilities and maintenance contracts

3. Automation & Process Improvement

• Drive automation initiatives, including remote monitoring and predictive maintenance.

• Optimise kiosk operations such as cash replenishment and logistics.

• Improve escalation workflows to boost response times and service levels

4. Vendor & Cost Management

• Oversee vendor relationships for manufacturing, logistics, and maintenance.

• Negotiate and manage cost-effective contracts and service-level agreements.

• Control OPEX and lead cost-saving initiatives while ensuring service quality

5. Compliance & Risk

• Ensure kiosks meet all relevant compliance and security standards (e.g. MAS, PCI DSS).

• Implement fraud prevention and monitoring systems.

• Develop and maintain business continuity and disaster recovery plans.

6. Performance Insights & Analytics

• Use data analytics and BI tools to monitor KPIs and generate operational insights.

• Lead performance improvement initiatives around uptime, transaction rates, and user experience.

• Collaborate with Tech and Product teams for hardware/software upgrades.

7. Cross-Functional Leadership

• Work closely with teams across Product, Tech, Customer Support, and Finance to align operations with business objectives.

• Prepare and present regular performance updates to senior leadership.

• Contribute to innovation and long-term improvement of kiosk services.

Who We’re Looking For

• Bachelor's degree in Business, Engineering, or related field.

• 10+ years in operations management, ideally within fintech, kiosk/ATM/POS networks, or field service delivery.

• Proven experience managing large-scale distributed service points.

• Strong capabilities in vendor management, cost control, and process automation