Customer Quality Engineer - #1110414

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Quality Engineer to join us in Singapore! Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.

• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements

• Reports into Site Quality Head and supports operations team to understand Customer requirements

• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.

• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.

• Specific responsibilities include meeting/exceeding all goals and objectives for

  •  Customer Quality Scorecards

  • Customer QMS & technical audits and action plan completion

  • Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics

  • Effectively interface with Customer to notify material purge/recalls & problems

  • Drive problem solving (8D) on all negatively impactful quality escapes to Customer

  • Create various presentations and action plans to meet Customer & UCT communication needs

  •  Any other duties assigned by Site Quality Head
    

 Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.

• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.

• Knowledge of regulatory and compliance, experience in product, process and system audit.

• Strong communication, leadership, & management skills.

Educational/Certification Requirement:  

• Bachelor’s Degree in Engineering or equivalent. Mechanical Engineering background is a plus.

• Registered ISO 9001 auditor with experience a plus

Work Experience Requirements:

• Min 5 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.

• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.

• Exposure to semiconductor industry and/ or Mechatronic / Robotic background preferred.

• Experience with the ISO 9001 standard is required.

• Experience managing critical customer communications.

• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.