Customer Service Executive - #1110249

Job Description:

• Manage telephone enquiries professionally and reply all enquiries on timely basis. 

• Provide accurate information about products, services, and company policies.

• Handle all after-sales enquiries including bookings on WhatsApp via CRM system.

• Liaise with relevant departments and customers to ensure the post sales coating are scheduled, coordinated and followed up accordingly. 

• Create and update customers’ data and information via CRM. 

• Familiarize with CRM system and utilize effectively to engage customers. 

• Any other duties assigned by the management. 

Job Requirement:

• Higher Nitec & Above. ⁠

• 2 years' or more experience in Customer service related positions.

• Proficient in spoken and written English ⁠Service-oriented  ⁠

• Proficient in Ms Office and expected to attain proficiency in CRM system.