Customer Service (Import) /& Customer Service (Export ) @Alps Ave - #1109873

Information:

• Salary range: $3,000 - $4,000

• Working hours: Mon-Fri, 9am -5.30pm; Alternate Sat, 9am -1pm

1. Customer Sevice Executive (Import)

• Contact point for Airfreight Import, to manage customers for movement of import shipments.

• Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)

• Ensure that customers’ expectations are being met and mapped in SOP

• Regular Business Review with Customers (MBR /QBR)

• Perform process including Billing and follow up on billing disputes.

• Good written and communication in English and proficient in MS Excel

2. Customer Sevice Executive/Officer (Export)

• Attend calls and provide flight details to customer upon receiving booking within the SLA.

• Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.

• Apply export permit and other export custom documents processed on timely manner

• Monitor onboard status and informed customer on any abnormality.

• Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)

• Update on new changes / requirement by airlines or governmental requirement

• Ensure monthly customer report is submitted.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894