Service Manager - #1109694

Job Summary:

Managing and creating a high level of productivity and efficient organization of resources to maximize throughput and act to continuously improve day to day operations.

Key Responsibilities:

• Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.

• Manage a team of technicians and service personnel, providing guidance, support, and training as needed.

• Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.

• Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.

• Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.

• Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.

Requirements:

• Bachelor's degree in Business Administration, Engineering, or related field.

• Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.

• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

• Excellent organizational abilities and attention to detail.

• Analytical mindset with the ability to use data-driven insights to make strategic decisions.

• Effective communication skills, both written and verbal.