Customer Service Officer (Call Centre/Shift Hours), AWS+ Incentives (ID: 681983) - #1109604

• Accurately receive, process, and register customer bookings for company services, ensuring all details are captured timely

• Offer suitable alternatives and identify opportunities to convert general enquiries into potential sales leads or recommend additional value-added services when appropriate

• Respond to customer enquiries with consistent, accurate information on customs regulations, estimated transit times, pricing structures and service-related matters

• Coordinate with Operations and other departments to resolve customer issues and queries promptly

• Recommend improvements to procedures, systems, and services to enhance efficiency and customer satisfaction

 Job Requirements:

• O level and above

• 1-4 years of relevant experiences in Call Centre or Telesales environment

• Possess good communication and interpersonal skills 

• Open to shift work, including evenings, weekends, and public holidays

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

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