Junior Desktop Support Engineer (L2 support ) - #1109580

Responsibilities: 

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.

• Provide support for Windows, macOS, and Microsoft 365 environments.

• Set up and manage user accounts, permissions, and security settings in Active Directory.

• Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.

• Support the rollout of new applications and updates, including patch management.

• Maintain inventory of IT assets and ensure documentation is up to date.

• Ensure compliance with company IT policies and data protection standards.

• Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.

• Participate in IT onboarding for new staff, including workstation setup and basic training.

• Assist in maintaining backup, antivirus, and endpoint protection systems.
  
  
  Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Min 1 year of desktop or IT support experience.

• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.

• Strong problem-solving skills and customer service orientation.

• Good communication and interpersonal skills.

• Able to work independently and as part of a team.