Food Section Manager I Marks & Spencer (Based in retail store, shift hours) - #1109413

About the Company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

We are looking for Food Section Sales Manager, to be based in the retail store, rotating shift hours. 

JOB PURPOSES:

•       Maximize sales and profit opportunities in Food department

•       Ensure operational standards are delivered consistently across our Hospitality formats

•       Understand the local market to ensure appropriate range and pricing feedback to the Food Buying managers centrally and locally.

•       Work in partnership with the Food Buying team to effectively deliver the international food strategy at a local level.

JOB RESPONSIBILITIES

1)       Generate Sales

• Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance

• Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return

• Actively implement sales promotions and follow the sales plan

2)       Deliver Excellent Customer Service

• Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing

• Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience

• Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.

3)       Use of Space and Department Presentation

• Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies

• Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values

• Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department

4)       Merchandises Management

• Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department

• Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns

• Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility

• Drives stock accuracy to deliver business availability targets

5)       Drive In-store Operational Efficiency

• Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses

• Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability

• Drives productivity and ensures efficient ways of working in the department

6)       People Management

• Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior

• Deliver the performance review process and provide regular feedback to team

• Identify and develop talent through effective development planning and training

• Communicate effectively and engage team throughout the department and the company

Others

7)      All other responsibilities as assigned by line manager and/or Management.

QUALIFICATIONS, EXPERIENCE & SKILLS

• 5+ years work experience in Supermarket industry with supervisory and management experience

• Job-specific skills: Good supervisory and management skills in managing the team and driving performance; strong communication and interpersonal skills; ability to analyse, interpret and translate data into meaningful business information for developing action; be positive and flexible to cope with constantly changing business needs