Executive, POS Operations - #1109348

Job Responsibilities:

• Provide 1st level end-user support for POS systems, network, hardware, and software issues across all outlets and HQ.

• Coordinate with external vendors to troubleshoot and resolve technical issues.

• Support and assist in outlet openings or renovations.

• Assist in documenting process flows, test case scenario and training guides when required.

• Provide and generate reports when required.

• Provide on-site or remote support, including after-hours or weekend response when required.

• Other ad-hoc jobs as and when required. 

Job Requirements:

• Minimum 1 year of relevant experience. 

• Diploma/Degree in Computer Information Technology, business related. 

• Knowledge and working experience in IT support, POS system or similar role. 

• Knowledge in SAP system is an advantage. 

• Knowledge in Excel Formula skills, basic SQL query skills. 

• Strong problem solving and diagnostic skill with initiatives. 

• Self-driven and high independent. 

• Strong communication and interpersonal skills.