General Manager - #1109271

Position Overview

The General Manager is responsible for the overall leadership, strategic direction, and operational management of the company. This role oversees all departments—including workshop operations, sales, marketing, customer service, finance, and administration—to ensure business growth, operational efficiency, and sustainable profitability. The General Manager will act as the key decision-maker, driving both day-to-day operations and long-term strategic initiatives.


Key Responsibilities

1. Strategic Leadership

• Formulate and implement corporate strategies, business plans, and growth initiatives in line with company vision.

• Set annual objectives, KPIs, and performance standards across all departments.

• Monitor market trends, identify opportunities, and drive innovation to maintain competitiveness.

2. Operational Management

• Oversee and coordinate the operations of all business units (workshop, sales, service, and support functions).

• Ensure efficiency, productivity, and service quality throughout the organization.

• Implement systems and processes to improve workflow, reduce costs, and enhance customer experience.

3. Financial Oversight

• Manage the company’s P&L, budgets, and financial targets to achieve profitability.

• Approve financial decisions, pricing strategies, and cost-control measures.

• Monitor key financial indicators, providing timely reports and analysis to the board.

4. Business Development & Partnerships

• Expand business opportunities through new services, products, and market channels.

• Build and maintain strong partnerships with insurance companies, corporate clients, suppliers, and industry stakeholders.

• Negotiate major contracts and agreements on behalf of the company.

5. Team Leadership & Human Capital Development

• Lead, guide, and evaluate department heads and management teams.

• Foster a performance-driven culture that encourages accountability, teamwork, and excellence.

• Oversee recruitment, training, and career development programs to strengthen organizational capabilities.

6. Governance, Compliance & Risk Management

• Ensure compliance with statutory, legal, and regulatory requirements.

• Establish policies and procedures to manage risks, workplace safety, and ethical business practices.

• Maintain transparency, accountability, and strong corporate governance.

7. Customer & Stakeholder Engagement

• Oversee customer service standards and ensure high levels of customer satisfaction.

• Act as the company’s representative in business forums, industry associations, and public engagements.

• Protect and enhance the company’s brand image and reputation.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field; MBA preferred.

• Minimum 8–10 years of senior management experience, ideally within the automotive, service, or related industries.

• Proven track record in strategic leadership, operational management, and financial performance.

• Strong business acumen with expertise in P&L management and growth strategies.

• Exceptional leadership, communication, and negotiation skills.

• Ability to manage change, drive innovation, and build high-performing teams.

Compensation & Benefits

• Attractive salary package with performance-based incentives.

• Annual bonus tied to company and individual performance.

• Comprehensive staff benefits, including medical and training support.

• Career advancement opportunities within a growing organization.