Customer Support Associate Engineer (Business Travel Required) - #1109256

Company Overview

Our client is a global leader in the design and manufacturing of casino playing cards, gaming currencies, and advanced casino equipment. With decades of experience and a strong international presence, the organization is trusted by major casinos across Asia, Europe, and North America. Their commitment to innovation and quality has made them a preferred partner in the gaming industry.

Working Location: West Singapore
Business Travel Required: Singapore, UAE, Vietnam, Thailand

Job Description

As a Customer Support Specialist, you will play a key role in supporting our advanced casino technology products across international markets. You will ensure that our digital equipment—used in casinos for card and chip reading—operates at peak performance, delivering value and reliability to our clients.

Key Responsibilities

As a Customer Support Specialist, you will:

• Perform routine maintenance and diagnostics on digital equipment at client sites (casinos).

• Troubleshoot and repair peripheral devices to ensure optimal performance.

• Collect and analyze data to improve equipment reliability and service quality.

• Communicate directly with clients to resolve issues and ensure satisfaction.

• Support equipment installation projects at international locations.

• Gain hands-on experience in Singapore before exploring global career opportunities.

Requirements

• Bachelor’s degree from an accredited institution.

• Eligible for casino licensing (no criminal record, no bankruptcy, not under indictment).

• Willing to work irregular hours to support 24/7 casino operations.

• Strong interpersonal and communication skills across cultures.

• Open to international travel and potential overseas postings.

If you're ready to grow your career in a cutting-edge industry, apply now and become part of a vibrant, forward-thinking team!

Click “Apply Now” to submit your application.
Only shortlisted candidates will be contacted.

JAC Recruitment Pte. Ltd.
EA License No: 90C3026
EA Personnel Name: Ng Siew Thien
Registration No: R22107842