(UP $3.9K) Hotel Duty Manager (3-6 months with potential for conversion) - #1109228

Job Detail:

• Contract: 3-6 months contract with potential for conversion

• Salary: UP $3,900

• Working hours: UP to 44 hours a week, shift hours & night duties to be expected

• Location: near to Orchard



Job Scope:

• Ensure the smooth running of operations on a day-to-day basis in a proactive manner.

• Support and assist all Front Office operations.

• Welcome guests and visitors in a friendly, prompt, and professional manner.

• Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems.

• Understand and carry out duties in line with Hotel Safety and Emergency procedures.

• Foster team synergy to drive teamwork and achieve results.

• Perform check-in and check-out procedures using the property management system, adhering to the guidelines set by the hotel.

• Work closely and coordinate with other operating departments (e.g., Housekeeping, Engineering, F&B) to achieve results and guest satisfaction.

• Check all correspondence of the day’s arrivals to familiarise yourself with all arriving guests and their needs, and follow up as required.

• Control daily rooms and room type availability, and follow up with housekeeping and the revenue department on any discrepancies to maximise revenue.

• Assist the guest experience team with room checks and VIP arrivals.

• Conduct pre-shift briefings with the front office team to relay all pertinent guest information and operational requirements. Review the daily event sheet and in-house groups, and participate in the daily lineup.

• Provide a consistent level of guest recognition and delivery of personalised services.

• Maintain thorough knowledge of room rates, room packages/promotions, room types, room availabilities, and occupancy levels.

• Assist with room reservation calls for modifications, bookings, and cancellations when needed.

• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.

• Maintain appropriate standards of conduct, uniforms, hygiene, and appearance for the front office department.

• Address guests' complaints and requests in a polite and efficient manner. Give further instructions to the relevant colleagues if needed to ensure optimal guest satisfaction.

• Maintain a record of all complaints, feedback, and requests. Follow up and inform concerned operating departments.

• Make decisions on upgrades, comps, and rebates as per stipulated hotel policies and procedures.

• Assist in department orientation and training of the hotel service standards, procedures, and programs.

• Inspect Front and Back of house areas for cleanliness, health & safety, and report any faults to the relevant departments.

• Promote in-house sales, facilities, and upselling programs to maximise revenue.

Qualifications, Knowledge, and Skills:

• Service-oriented with an eye for detail.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Must always be well-presented and well-groomed.

• Excellent reading, writing, and oral proficiency in English; additional language skills are a plus to converse with international guests.

• Willing to work shifts.

• Minimum hotel background in rooms division; supervisory-level experience required.

• Strong skills in guest service, communication, organization, and problem-solving.

• Prior experience in Opera / Opera Cloud.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://sg.persolgo.com/job/apply/13710

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