Air Freight Customer Service Officer / Key Account - #1109073

Position: AIR FREIGHT, KEY ACCOUNT (CUSTOMER SERVICE)

* Basic Salary: $3200 - $3800

* Working hours: Mon to Fri: 0830 - 1750 Alt Sat: 0830 – 1230 (5.25 days)

* Location: 20 Alps Ave (take direct bus no. 35 from Bedok MRT)

Job Scope:

•Ensure Import / Export operations runs smoothly, and SOP compliant.

•Manage and co-ordinate the entire shipment process for customers.

•Implement and establish new processes for export / import operations.

•Review export / import operational procedures for continuous improvement, to enhance efficiency.

•Prepare KPI reports for customers & attend to Operation Review meetings when required.

•Plan / schedule space for all origin stations.

•To be proactive in preventing service failure

•To be resourceful in managing recovery

•To co-ordinate shipment closely with Customers and various department to ensure shipments executed correctly

•Monitor & ensure Customers make prompt payments

•To rectify & resolve payment discrepancies

•To develop good relationship with Customers

•To observe & control daily operational issues in order to comply Customer’s requirements

•To co-ordinate Customer Service & Operational information and expedite for replies

•To analysis and recommend corrective actions

•To handle customers complaints

•To be the main contact for Customers & Schenker internally.

Requirements:

• Familiar with air freight operations

• Knowledge of WMS / SAP

• Willingness to address operational issues outside of office hours as needed.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Lee Hao Quan

Registration Number: R23118786

MCI CAREER SERVICES PTE LTD

EA License No: 06C2859