Customer Service Officer (Command Centre) - #1108912

MAIN DUTIES AND RESPONSIBILITIES:

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.

• Record all feedback and incidents reported to Command Centre onto the Daily Report.

• Check and monitor the smooth running of all automated car parks.

• Escalate abnormalities and system error detected to Operations/Technical Team.

• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.

• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.

• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

• Prepare and submit CC Daily Report and HDB Feedback Report daily.

 REQUIREMENTS:

• Candidate must possess at least Secondary School/"O" Level, Professional Certificate /NITEC

• Required language(s): English

• Preferably Non-Executive specialized in Customer Service or equivalent.

• Willing to work on Weekends, Public Holidays and on rotating shifts.