(Import / Export) Customer Service Officer | $2500 - $3500 | East (Changi/Alps) - #1108694

Benefits:

• Basic Salary: $2,500 – $3,500

• Attractive Staff Benefits: AWS & Variable Bonus

• Positive Working Environment

• Convenient Location: East Region

Job Responsibilities:

• Handle customer enquiries regarding import/export shipments

• Arrange and coordinate shipment bookings with carriers, airlines, and vendors

• Work closely with internal and external parties on import/export coordination

• Monitor shipment status, proactively follow up on urgent shipments, and update customers on delays/issues

• Liaise with Warehouse, Operations, Billing, and Sales teams for smooth workflow

• Manage shipment schedules and keep customers informed of delivery status

• Coordinate with internal teams (operations, customs clearance) to ensure timely deliveries

• Handle documentation, filing, and data entry in the system

• Manage billing processes and resolve customer billing disputes

• Perform other ad-hoc duties assigned by immediate superior

Job Requirements:

• Prior customer service experience in logistics/airfreight industry preferred

• Strong communication skills for interaction with both internal and external stakeholders

• Proficiency in Microsoft Office applications

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)