Customer Service Administrator (1-year contract) - #1108295

Job Description

• The focal point for external customers & business partners in Asia on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To ensure that business controls are in place for order entry & compliance of order acceptance with corporate marketing policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To pro-actively monitor exception orders & ensure appropriate contingent actions are taken to meet delivery schedule

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.

• Order management - closing of orders and invoicing.

Qualifications

• Min. Diploma in Business Administration or a related discipline, or its equivalent.

• Candidates without experience are welcome to apply. Minimum 1 year of call centre/customer service experience will be an added advantage.

• Good interpersonal & customer handling skills.

• Good spoken & written English & Mandarin (communication with Chinese customers)

• Good communication skills & telephone techniques.

• Analytical mind with good organisational & planning skills.

• Working location: Ang Mo Kio

• Working hrs: 9.00 am to 6.00 pm (5-days work week)