Field Application Engineer (IoT) - #1108255

1.      Technical Pre-sales Role

• Work closely with sales and marketing to support customer evaluations and decision-making (design-in stage)

• Provide roadmap/new product/technical update, proof-of-concept (PoC) guidance.

• Analyse customer needs and map them to suitable IoT solutions (e.g., sensors, modules, gateways, protocols).

2. Customer Integration Support

• Assist customers with hardware and firmware integration:

  • Cellular & non-cellular modules

  • Antenna and RF layout guidance

  • Installation guidance

  • Identify optimal sensor/gateway placements for maximum coverage and reliability

  • Help with embedded software development, including:

  • SDKs, AT commands, or AppZone (usually for cellular modules)

  • Domain-expert in IoT protocols like MQTT, CoAP, HTTP, etc.

  • Basic know-how on cloud connectivity (AWS IoT, Azure IoT, etc.)

3. Testing & Debugging

• Help customers debug issues during development and deployment:

  • Connectivity problems (e.g. LTE bands, network issues)

  • Firmware bugs or hardware misconfigurations

  • Certification compliance (e.g., CE, FCC, other RF Certificates)

• Conduct RF performance validation, device benchmarking, and field testing.

4. System Architecture Guidance

• Recommend best practices for:

  • Edge computing, data processing, over-the-air (OTA) updates

  • Device-to-cloud architectures

  • Security (TLS, encryption, secure boot)

 5. Post-Sales Support & Training

• Support customers during product ramp-up stage

• Provide on-site or remote troubleshooting

• Conduct technical workshops or training for customer teams

• PCN update and RMA support

Key Skills & Knowledge:

• Wireless Technology: LTE, 5G, mmWave, Cat-M, NB-IoT, LoRaWAN, BLE, Wi-Fi

• Hardware: PCB design, RF layout, power optimization

• Firmware: AT commands, C/C++ SDKs, AppZone, MCUs

• Protocols: MQTT, CoAP, Modbus, TCP/IP, HTTPS

• Programming Language: Python, JavaScript, C/C++, Java

• Debug Tools: JTAG/SWD, UART tools, AT logs, Docker logs, MQTT payloads, REST APIs

• Cloud IoT: AWS IoT Core, Azure IoT Hub, private clouds

• Soft Skills: Customer communication, technical writing, training Typical Work Environment

• Split between field/on-site visits, remote support, and lab development.

• Collaborate with cross-functional teams: sales, R&D, product managers, and customers.

• Common in industries like smart city, industrial IoT, healthcare, and smart utilities.

• Support RF certification within S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC)

Typical Work Environment:

• Split between field/on-site visits, remote support, and lab development.

• Collaborate with cross-functional teams: sales, R&D, product managers, and customers.

• Common in industries like smart city, industrial IoT, healthcare, and smart utilities.

• Support RF certification within S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC)