Operations Executive (Hub Ops) - #1108206

Duties and Responsibilities:

• Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the hub

• Full utilization of the operating (ERP) IT system and tools available, and ensuring stakeholders use

• Perform daily operational requirements ensuring service delivery, in line with the SOP and KPIs/objectives/departmental strategy

• Ensure stakeholder cash management and cost optimization

• Monitor Group Email for message management for service delivery, including maintenance and upkeep of emails, files, and records.

• Coordinate vessel calls with local agents and stakeholders to optimize the port call without any delays or additional costs to the principal and/or company

• Monitor local agency performance and, where required, ensure service delivery standards against SLA, stakeholder KPI,s and requirements.

• Stakeholder engagement and relationship building

• Escalation of incidents/issues, risks/doubts, potential disruption/impact to business to any stakeholder, to the line manager/management, and assist with any assessments related to these

• Monitoring and compliance of KPIs, cost savings identification and recording, and data integrity maintenance

• Ensure compliance with the principal's requests, procedures and policies, working instructions, and contractual requirements

• Work on call (Duty – AOH), as required and/or on a rota basis

• The post holder will carry out any other duties as and when required, as requested by a line manager/management

• Adhere to all ISS processes, procedures, working instructions, and policies.

• Ensure 100% compliance with all legal requirements locally and globally

• Accountable for reporting all accidents, incidents, and near misses, whether the persons are injured or not

• Taking action within an area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work

Knowledge, Skills, and Abilities

• Prior knowledge of Maritime operations, Local law, and regulations.

• Communication skills to engage terminal representatives, principal, and/or vessels.

• Adept at Port and Immigration documentation

• Proficiency in basic computer skills, including MS Office and MS Outlook.

• Must be professional in conduct and practice, and also reliable, as each report is time-critical.

• Creative, responsive, and adaptive in a dynamic environment