Technical Service Engineer (Data Center Solutions) - #1108172

We are hiring for 2 positions. Apply Now!

Job Responsibilities

Deployment and Maintenance

• Install, configure, and maintain smart asset tracking devices, wireless metering solutions, and smart rack lock access control systems at customer Data Centers.

• Deploy and support environmental sensors monitoring temperature, humidity, airflow, and assist with cooling optimization.

• Provide technical support and maintenance for data destruction equipment (degaussers), including customer training and operational guidance.

• Conduct periodic system audits, preventive maintenance, and generate operational reports to ensure optimal performance and compliance.

Presales Support

• Collaborate with sales and solution design teams to provide technical input during customer engagements.

• Assist in gathering customer requirements, designing tailored solutions, and demonstrating product capabilities.

• Prepare technical documentation, proposals, and presentations to support sales initiatives.

Post-Sales Support

• Act as the primary technical liaison for customers during installation, commissioning, and ongoing operations.

• Troubleshoot and resolve hardware and software issues efficiently through remote and onsite support.

• Coordinate with internal teams and external vendors to escalate and resolve complex technical challenges.

• Deliver customer training sessions on system operations, including smart rack access controls and data destruction processes.

Job Requirements

• Diploma in Electrical Engineering, Electronics, Information Technology, or a related field.

• 3 to 5 years of relevant experience in technical support or engineering roles, preferably in Data Centre or related industries.

• Proven experience with networking, IoT devices, sensor integration, and smart rack lock technologies.

• Familiarity with environmental monitoring systems and data centre cooling and energy management principles.

• Knowledge of data destruction technologies and standards is an advantage.

• Experience providing technical support during presales and post-sales phases.

• Strong problem-solving skills with excellent interpersonal and communication abilities.

• Ability to work independently and collaboratively within a multidisciplinary team.

• Willingness to travel to customer sites as required.