Customer Service Associate - #1108100

Company Description

Pacific Logistics Group (PLG), founded in 2000, has grown from a modest freight forwarding company to a leading logistics provider with over 200 employees across Asia and Europe. Operating in 15 locations across 10 countries, we offer customized and cost-effective integrated logistics solutions. Our 1.3 million square feet of logistics space, includes our flagship HQ building beside the Tuas Mega Seaport, supports our robust operations. Leveraging deep Asian expertise and strong networks, PLG connects and mobilizes global and regional markets, empowering customers to achieve operational efficiencies and cost savings.

Role Description

This is a full-time on-site role for a Customer Service Associate located in Tuas (company transport is provided to and from Joo Koon MRT station). The Customer Service Associate will be responsible for handling customer inquiries, managing phone calls, providing high-quality customer support, and ensuring customer satisfaction.

Job Description

• Monitor and follow up on customer orders to ensure timely delivery, resolving any issues that may arise during the process.

• Communicate with warehouse and transport teams to ensure orders are fulfilled and shipped on time.

• Respond the customer emails, calls to ensure issues are resolved and escalated appropriately.

• Ensure all documentation related to customer orders, billing, inventory are accurate and completed on time.

• Any other duties as assigned by superior.

Qualifications

• Higher Nitec in Logistics & Supply Chain Management/ Business/ other relevant fields

• 1 year of administrative/ customer service experience would be advantageous

• Possess good interpersonal and communication skills