Process Support Engineer (Based in Singapore & India) - #1108091

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future. 

As a Process Support Engineer (PSE), you’ll play a key role in guiding products through the entire lifecycle, from initial concept to final qualification. As a PSE, you will optimize product recipes to ensure peak performance tailored to our customer’s needs. You will collaborate with our globally recognized R&D teams and work directly with customers in their fabrication facilities to create cutting-edge solutions. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. 

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. 

• Works closely with customer to optimize tool performance to meet customer process and integration requirements. 

• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

• Utilize data extracted from our equipment and process results to adjust and improve performance. Utilize statistical data to analyze and monitor process trends.

• Apply your growing knowledge of best practices to offer a new perspective using existing solutions.

• Collaborate with cross functional stakeholders like R&D, field service, manufacturing, etc.

Requirements

• PhD/ Master/ Bachelor in Engineering studies

• Candidates with process-related experiences in semiconductor industry will be considered for higher position

• Prior work experiences in a technical support or field service role will be an added advantage

• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.

• Excellent verbal and written communication skills to interact with customers and colleagues

• Ability to provide excellent customer service and build rapport with clients

• Candidates must agree to work in Singapore for the first 3 years before relocating back to India

Work Location

• Singapore (For the first 3 years)

• India (From 4th year onwards)