Engineer, Infrastructure Operations (Telco) - #1108042

Company Brief

SPTel is a joint venture between ST Engineering and SP Group and we are able to leverage the strengths of our parents to provide unique connectivity and digital services for our customers to become the digital services provider of choice. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

SPTel is a Business Class Digital Services provider that promises:

·         Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security

·         Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default

·         True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos

·         Innovative services such as Quantum Key Distribution-as-a-Service (QKD-a-a-S), IoT-a-a-S and Edge Cloud

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and featured on CNA in a documentary “Home-Grown with a Digital Edge” as well as vignette “Securing the Future in the Age of Quantum Computing”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities:

• Project manage to ensure efficiency in site survey and implementing of SPTEL’s outside plant and fibre infra such that contractor can timely complete projects.

• Ensure all applications and documents were correctly submitted as requested by building owners before approval is granted for work commencement.

• Manage conflict resolution with regards to payment, access and installation.

• Oversee and manage the end to end in building deployment to ensure that the service delivery is completed within the stipulated service levels.

• To always support in service recovery in relation to Major infra incident.

• Provide standby support, after office hours, in trouble ticket issued by NOC and post diversion activities.

• Review and update As-Built drawings upon project completion.

• Assist in any other duties as assigned from time to time, where applicable.

Role Requirements:

• Diploma in telecommunication, computer engineering or IT related field.

• At least 3 years of working experience in passive infrastructure operations  (inside or outside plant operations).

• Strong technical knowledge of diversion work and dark fibre implementation.

• Familiar with site acquisition and deployment of in-building telco’s facilities and assets.

• Equipped with good fibre troubleshooting skillset using power meter and OTDR.

• Able to negotiate and work with difficult clients and strong project management skills.

• Ability to work independently and collaboratively with contractors, colleagues and building management team / developers.

• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services.

• Good communication skills, keen to learn and a team player.