UP$3.9K | Senior/Executive, Medical Affairs | Jurong East | Til March 2026 - #1108041

Senior/Executive, Medical Affairs (Contract until 31 March 2026)

Location: Jurong East, Singapore
Salary: Up to S$3,900 (depending on relevant experience)
Industry: Healthcare
Working Hours: Mon–Thu 8:30 AM – 6:00 PM, Fri 8:30 AM – 5:30 PM

Role Overview:
We are seeking a detail-oriented and proactive professional to manage patient feedback, ensuring an excellent patient experience throughout their healthcare journey.

Key Responsibilities:

• Manage patient complaints efficiently to improve overall satisfaction.

• Provide clear recommendations and resolve patient feedback effectively.

• Maintain regular communication with all parties during investigations.

• Ensure accuracy and completeness of information to minimize rework.

• Coordinate administrative tasks and Family Conferences between patients and stakeholders.

• Deliver assigned projects on time, within scope, and to quality standards.

Requirements:

• Bachelor’s degree.

• 1–3 years of experience in customer service, preferably in healthcare

• Strong interpersonal, communication, writing, and analytical skills.

• Able to work collaboratively with stakeholders at all levels.

• Skilled in identifying root causes and implementing resolution strategies.

• Able to remain composed and think clearly under challenging situations.

• Proficiency in Microsoft Office is an advantage.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, kindly directly contact/message +65 9788 4066 (Cheryl) for a quicker response.

We regret to inform that only shortlisted candidates will be notified.

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